AnswerLoopsAnswerLoops Docs
ReferenceAgent API

Generate a grounded answer using the organization's knowledge base, without opening a ticket

Counts against the org's monthly deflection limit — if the limit is reached, returns 429 instead of generating for free. Only high-confidence generations count toward that limit.

POST
/api/agent/answers

Authorization

bearerAuth
AuthorizationBearer <token>

Org-scoped API key generated in Settings → API Keys (al_live_ prefix). Shared with the MCP server — the same key authenticates both surfaces.

In: header

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

Response Body

application/json

application/json

application/json

application/json

curl -X POST "https://example.com/api/agent/answers" \  -H "Content-Type: application/json" \  -d '{    "question": "string"  }'
{  "answer": "string",  "confidence": 0,  "answered_fully": true,  "high_confidence": true}
{  "error": {    "message": "string"  }}
{  "error": {    "message": "string"  }}
{  "error": {    "message": "string"  }}