FAQ Generator

Auto-generate a weekly FAQ from resolved tickets and publish it anywhere with one click.

What is the FAQ Generator?

The FAQ Generator turns your resolved support tickets into a structured FAQ document. Each week, AnswerLoops scans all tickets that were resolved in the past 7 days, clusters them by topic, and uses AI to write clean Q&A pairs — one FAQ entry per question cluster.

The result is a living FAQ that reflects what your community is actually asking, not what you assumed they'd ask when you wrote your original docs.

How to generate a FAQ

Go to FAQ in the left sidebar
Click Generate from this week's tickets
AnswerLoops calls the AI with all resolved tickets from the past 7 days
The FAQ appears on the page — review and copy it wherever you publish docs

Only resolved tickets count. Open or in-progress tickets are excluded. If you click Generate and see "No tickets to generate from", resolve some tickets first or check that your tickets have been updated to resolved status.

What a FAQ entry looks like

Each entry contains:

Question — the original question, cleaned up and normalized
Answer — the resolution, written as a self-contained answer (not "see the thread above")
Source ticket link — links back to the original ticket for full context

Multiple tickets that ask the same thing are merged into one FAQ entry.

FAQ history

Every time you generate a FAQ, AnswerLoops saves a snapshot with:

The week it covers (Monday → Sunday)
How many tickets were included
The full FAQ content

You can view past snapshots by returning to the FAQ page — previous weeks are listed below the current week's output.

Copying and publishing

The FAQ is plain text (Markdown). Copy it and paste it into:

Your docs site
A Notion page
A Discord #faq channel
Your GitHub wiki

AnswerLoops doesn't auto-publish — you control where the FAQ goes.

Troubleshooting

Generate button does nothing / spinner disappears with no output

The most common cause is no resolved tickets in the past 7 days. Go to Tickets, filter by status, and confirm some are marked Resolved. If they are and it still fails, check your AI provider key in Settings → AI Model.

FAQ shows last week's content even after generating again

Refresh the page after generating. The new snapshot is saved immediately but the page may show a cached version.

FAQ is too long / too many entries

Each resolved ticket contributes at most one entry. To reduce FAQ length, resolve fewer tickets per week (close duplicates without resolving them separately) or edit the output after generating.