Cloud quickstart

1. Start the hosted trial

Open answerLoops pricing, choose a plan and billing interval, and sign in with Google. Complete checkout to start the 14-day plan trial. A card is required; cancel before the trial ends to avoid the first subscription charge.

New workspaces also receive a separate, one-time allowance of five AI-processed tickets without a model-provider key. Connect your own provider in Settings → AI Model to continue after that allowance. Provider usage is billed separately.

2. Connect a channel

Use onboarding or open the channel in Settings. Follow the guide for the platform you want to connect:

You need permission to install or configure the integration in that platform. Select the channels, spaces, or repositories answerLoops should monitor.

3. Add knowledge

Open Knowledge Base and import a current help article, upload documentation, or connect GitHub or Notion content. Wait for the import to complete, then search for a topic from the source to check that it is available.

Notion content is initially unpublished. Review it and publish the intended material before using it for customer answers. See Knowledge Base.

4. Inspect a draft

Ask a question covered by the imported content in your connected channel. Open the ticket and check the draft, including whether it answers the question and matches the source.

Automatic replies are off by default. A question appearing in the queue without a posted reply can be expected behavior. If no draft appears, check the model configuration and remaining trial allowance.

5. Choose reply settings

Enable automatic replies for the channels you are ready to automate. A draft must pass the configured confidence threshold before it qualifies. If the source material is missing or inaccurate, correct it before changing the threshold.

Invite teammates through Settings → Team, and review AI Model and Billing Plans before launch.