OpenAI
Use your own OpenAI API key for answer generation and embeddings.
Your channels
answerLoops
What you control
OpenAI is the default AI provider. It's the one provider that covers both jobs answerLoops needs a model for — generating answers and creating the embeddings that power knowledge-base search — with a single key.
A hosted workspace without its own key runs on included AI usage, up to a
limit. Adding your own key here removes that limit and bills usage to your
OpenAI account. A self-hosted deployment uses the OPENAI_API_KEY from its
environment until an org overrides it here.
1. Get an API key
In the OpenAI dashboard, create a
secret key. It starts with sk-. You'll also need billing set up on the
OpenAI account.
2. Configure in answerLoops
- Settings → AI Model → Edit (owner or admin).
- Chat provider: OpenAI.
- Model ID: e.g.
gpt-6.1-terra,gpt-6-luna,gpt-5.5— the field suggests current options. - API key: paste your
sk-key. - Embeddings: leave the provider on OpenAI. The same key is used — no second key to enter.
- Click Test connection to confirm the key and model work, then Save.
Models
| Use | Good choices |
|---|---|
| Answer quality | gpt-6.1-terra, gpt-5.6-sol |
| Cheaper / faster | gpt-6-luna, gpt-5.6-luna, gpt-5.4-mini, gpt-5.4-nano |
| Reasoning | gpt-5.5-pro |
| Embeddings | text-embedding-3-small (default), text-embedding-3-large |
See the OpenAI models list for the full catalogue and pricing.
Related
- AI Model settings — trial, provider switching, and the test-connection check
- Self-hosted installs — the environment-level server key