Integrations
OpenAI
Use your own OpenAI API key for answer generation and embeddings.
OpenAI is the default AI provider. It's the one provider that covers both jobs answerLoops needs a model for — generating answers and creating the embeddings that power knowledge-base search — with a single key.
A new cloud workspace runs on answerLoops' key as a free trial (5 AI-answered
tickets). Adding your own key here removes that limit and bills usage to your
OpenAI account. A self-hosted deployment uses the OPENAI_API_KEY from its
environment until an org overrides it here.
1. Get an API key
In the OpenAI dashboard, create a
secret key. It starts with sk-. You'll also need billing set up on the
OpenAI account.
2. Configure in answerLoops
- Settings → AI Model → Edit (owner or admin).
- Chat provider: OpenAI.
- Model ID: e.g.
gpt-5.6-terra,gpt-5.6-luna,gpt-5.5— the field suggests current options. - API key: paste your
sk-key. - Embeddings: leave the provider on OpenAI. The same key is used — no second key to enter.
- Click Test connection to confirm the key and model work, then Save.
Models
| Use | Good choices |
|---|---|
| Answer quality | gpt-5.6-sol, gpt-5.6-terra |
| Cheaper / faster | gpt-5.6-luna, gpt-5.4-mini, gpt-5.4-nano |
| Reasoning | gpt-5.5-pro |
| Embeddings | text-embedding-3-small (default), text-embedding-3-large |
See the OpenAI models list for the full catalogue and pricing.
Related
- AI Model settings — trial, provider switching, and the test-connection check
- Self-hosting: AI providers — the environment-level platform key