What is AnswerLoops?
AI-powered community support that automatically deflects repetitive questions across Discord, Slack, GitHub, Telegram, Email, and your website.
Every growing community hits the same wall: the same ten questions, asked by different people, forever. AnswerLoops watches the channels where your users actually ask — Discord, Slack, GitHub, Telegram, email, your website — and answers the ones it can from your knowledge base, so your team spends time on the questions that actually need a human.
It's not a chatbot bolted onto your support inbox. The confidence-gated pipeline below is the whole product: every answer gets graded before it goes out, so it either posts with real confidence or it doesn't post at all.
How it works
- Ingest — a question lands in Discord, Slack, a GitHub Issue or Discussion, Telegram, email, or your website widget
- Search — AnswerLoops runs a semantic search against your knowledge base and past resolved tickets for the closest match
- Deflect — if the AI's confidence clears your threshold (0.8 by default), it posts the answer directly, no human involved
- Escalate — if confidence is too low, it pings your support role with a drafted answer attached, so staff aren't starting from a blank page
- Learn — resolved tickets can be promoted into the knowledge base, so the same question is easier to answer next time
What's actually in the box
| Feature | What it does |
|---|---|
| AI deflection | Answers questions from your docs automatically, gated by a configurable confidence threshold |
| Multi-channel ingest | Discord (text + forum channels), Slack, GitHub Issues & Discussions, Telegram, Email, website widget |
| Knowledge base | Build it from a docs-site crawl, file upload (PDF/DOCX/MD/TXT/CSV), a GitHub repo sync, or resolved tickets |
| Knowledge gaps | Surfaces the questions the AI couldn't answer, so you know exactly what content to add next |
| Human escalation | Pings a support role when confidence is too low — never a silent failure |
| CSAT scoring | A quick rating prompt after every auto-deflected answer, sent through the same channel |
| Simulation mode | Replay past tickets through the pipeline with zero writes, before you trust it with live traffic |
| Ticket list | One inbox for every channel, with a source badge so you know where each question came from |
| Multi-provider AI | OpenAI, Anthropic, Google Gemini, Groq, Mistral, or any OpenAI-compatible endpoint — bring your own key |
| Website widget | An embeddable script tag with lead capture, for support outside your community platform |
| Billing | Deflection-based hosted plans, or self-host for free — see Billing Plans |
Ingest channels
| Channel | How it connects | What it ingests |
|---|---|---|
| Discord | 1-click OAuth (cloud) or bot token (self-host) | Text channel messages, forum thread posts, and replies |
| Slack | 1-click OAuth or polling mode | Channel messages |
| GitHub | GitHub App webhook | Issues, issue comments, Discussions, discussion comments |
| Telegram | Webhook via bot token | Messages in configured chats |
| Provider-agnostic inbound webhook | Any inbound email forwarded to the webhook URL | |
| Website widget | Embeddable <script> tag | Widget chat sessions |
Two ways to run it
Cloud — sign up, connect a channel, and AnswerLoops starts ingesting immediately. No servers, no bot hosting, no Developer Portal fumbling for Discord.
Self-host — clone the repo, set your environment variables, and run it on your own infrastructure with Docker Compose. Full data ownership, your own AI provider keys, every feature included — it just takes a few more setup steps than the cloud path, since you're the one standing up the servers.