Billing Plans
Plan tiers, deflection limits, and pricing for answerLoops Cloud.
Plans
Pricing is deflection-based, not per-seat. Every hosted plan includes the full AI pipeline — higher tiers add scale, insight, and support.
| Plan | Price (monthly) | Price (annual, per mo) | Deflections/mo | Beyond the limit |
|---|---|---|---|---|
| Standard | $49 | $39 (20%+ off) | 500 | Hard cap — auto-answering pauses |
| Pro | $149 | $119 (20%+ off) | 3,000 | Soft cap — keeps answering, $5 per 100 over |
| Enterprise | $499 | $399 (20%+ off) | Unlimited | — |
There is no free tier. Every plan starts with a 14-day trial — see below.
Annual billing saves at least 20%. The annual charges are $468 Standard, $1,428 Pro, and $4,788 Enterprise, paid once per year. The equivalent monthly amounts in the table are not monthly installments.
What counts as a deflection
An automated channel answer counts when it meets the configured confidence threshold without human intervention. High-confidence standalone answers generated through MCP or the Agent API also count. Drafts sent to a human for review do not count.
Allowances reset each calendar month, including on annual subscriptions.
Trial
Pick a plan at signup and it's fully unlocked for 14 days (card required) — every feature and the deflection limit of the tier you chose, not a reduced trial-only allowance. Cancel any time before the trial ends and you won't be charged. If the trial ends without a valid payment method, access stops immediately — there's no free tier to drop back to.
Free AI trial
Separate from the 14-day plan trial above: every new org also gets 5 lifetime free tickets fully AI-processed on answerLoops' own key, with no AI provider key required at all. This is a one-time allowance (not monthly, not tied to plan tier) meant to let a brand-new org see the full pipeline work before adding their own key. Once used up, AI processing pauses until a key is added in Settings → AI Model — a dashboard banner makes this clear rather than tickets silently going untriaged. Doesn't apply to self-hosted deployments.
What's included per tier
See the comparison table on the pricing page for the full feature breakdown. Summary:
- Standard — core channels (Discord, Slack, Discourse, Circle, GitHub, Telegram, Email, Google Chat), website widget, knowledge base, bring-your-own AI provider, CSV export, and the white-label widget (removes "Powered by answerLoops"). Hard deflection cap.
- Pro — everything in Standard, plus CSAT scoring, human escalation routing, simulation/dry-run mode, knowledge gap dashboard, and priority support. Soft deflection cap: answers keep going out past 3,000 and the overage is billed at $5 per 100.
- Enterprise — everything in Pro, plus custom AI model configuration, SLA + dedicated support, and custom invoicing.
Approaching or hitting your limit
Once an org crosses 80% of its monthly deflection allowance, an in-app warning banner appears on Settings → Billing with a one-click upgrade to the next tier.
What happens at the limit depends on the plan's cap:
- Standard (hard cap) — AI auto-answering pauses until the next calendar-month reset once 500 deflections are used, and new questions route straight to the human queue instead. There is no Standard overage charge.
- Pro (soft cap) — answers keep going out past 3,000 deflections. Usage beyond the included amount is billed at $5 per 100 (rounded up to the nearest 100). The Billing page shows how far over the plan the org is.
- Enterprise — unlimited; there is no cap to reach.
Self-hosting
The core platform is AGPL-3.0 licensed. Self-hosted deployments have no deflection limit and no billing integration required — see Production Setup Guide.