Import any documentation you already have
Import docs, files, GitHub repositories, and Notion pages. Save useful resolutions so the next answer starts with what your team already knows.
Knowledge sourcesAgent-native AI support
Faster answers. More time to create.
Turn your docs into answers wherever your community asks. Keep your team in control, or put your own AI agents to work.
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answerLoops / DiscordLIVE ANSWER LOOP
JD
Our webhook retries created duplicate orders. How do we prevent that without dropping events?
Retrieved from the knowledge base
Webhook deliveryIdempotency guide
Retries can deliver the same event more than once. Use the event_id to make processing idempotent:
- Check whether the event was already processed.
- Save the order and a unique event ID in one transaction.
- For a duplicate, return success without creating another order.
Sources [1] Webhook delivery[2] Idempotency guide
Review agent
Checked retry behavior and duplicate handling against both sources.
Source-grounded Threshold metReply sent to #dev-supportAuto-reply enabled
Connect the channels your community uses.
How replies work
Check the answer before it reaches your community
Every draft is checked against the knowledge used to write it. Keep replies in your team’s queue for approval, or enable automatic replies for a channel after testing the results.
01 / Receive
Keep the conversation attached
A question becomes a help ticket with its channel and original message.
02 / Answer agent
Draft from your knowledge
answerLoops retrieves relevant docs and drafts a reply with its sources.
03 / Review agent
A second AI agent checks the work
A second agent checks source alignment and confidence. Your channel settings determine the next step.
Automatic reply
When enabled, qualifying answers post in the source channel.
Team review
Your team reviews, edits, or answers help tickets that need attention.
Website chat widget
Add a support chatbot to any website or documentation site
Give visitors a place to ask questions while they read your site. The answerLoops chat widget answers from the knowledge-base articles you publish, whether you run a community, a business website, or product documentation.
Copy the embed snippet from Settings, add it to your website, and list the domains where it should appear. Your site needs to allow custom JavaScript; visitors don’t need an answerLoops account.
Install the website chat widgetMCP and API access for AI agents
Let AI tools use the same support knowledge
Give coding assistants, internal agents, and custom tools access to the same knowledge and reviewed answers your community uses.
Through MCP or the REST API, an agent can search your docs, prepare an answer, or open a ticket for your team to follow up.
HTTP
/api/mcp↳ search_kbFind relevant answers in your knowledge base
↳ generate_answerGenerate a source-grounded, reviewed answer
↳ get_faqRead your latest FAQ
↳ get_ticketsRetrieve support tickets
↳ create_ticketHand a question to your support workflow
Available on every hosted plan
Managing community support
Manage your knowledge base and community support in one place.
Good answers depend on your knowledge base. Keep track of the sources you import, the replies your team sends, and the questions your docs don’t cover yet.
Choose which community channels can reply automatically
Start with team approval. Enable automatic answers per channel when you’re ready. Questions below your confidence threshold stay with your team.
Answer reviewReply in the original conversation
Review the question, draft, and source conversation in one ticket. Reply back to the original channel without losing the context.
Support workspaceExpose community knowledge gaps
Use unanswered topics and customer ratings to decide what to document next. Knowledge-gap reports are included on Pro and Enterprise.
Knowledge gapsHosting
Choose how you host answerLoops
Use our hosted service or operate the open-source application on your own infrastructure. Connect your preferred supported model provider.
Managed hosting
Start with a hosted workspace. Connect your knowledge and channels, then review your first answers.
Explore hosted plansSelf-hosted
Deploy the AGPL-3.0 source. Manage your application, storage, updates, and connected services.
Explore self-hostingNeed help with your deployment?
Custom model endpoints, migration assistance, or deployment requirements.
Support for any community
Developer communities
Use your setup guides and troubleshooting docs to answer recurring questions in Discord, Slack, and website chat.
Courses and membership groups
Help students find course instructions and answers in Discord and Circle, with questions that need your attention kept in the team queue.
General-interest communities
Answer questions about community rules, events, and getting started in Discourse and Circle using the guides your moderators maintain.
Art and creative communities
Help members find submission rules, workshop instructions, and print specifications from your community guides.
Crypto and Web3 communities
Answer questions about project documentation, participation rules, and getting started in Telegram and Discord.
Businesses and organizations
Use your service documentation to answer common client questions in email and website chat.
Before you start
Questions about setup and operation
What does answerLoops do?
answerLoops collects questions from your community channels and drafts replies using your documented knowledge. A separate AI review checks each draft against its sources. You can approve replies yourself or enable automatic replies for individual channels. Useful resolutions can be saved for future questions.
Can I review answers before they are sent?
Yes. Automatic replies are off by default on newly connected channels. Review drafts first, then enable automatic replies for the channels where you want them. Questions that need attention stay in your team’s queue.
What can I use as a knowledge source?
Import documentation pages, upload files, or connect a GitHub repository or Notion workspace. You can also save useful ticket resolutions to the knowledge base.
Do I need an AI provider account?
Your first five help tickets include AI processing at no extra charge. To continue, connect an account with a supported AI service (like Anthropic or OpenAI) that powers the answers. You pay that service directly for AI usage, separately from your answerLoops subscription.
Can I run answerLoops on my own infrastructure?
Yes. The source is available under AGPL-3.0. You operate the application and storage, configure the connected services, and cover your infrastructure and model costs.
Can I add the chat widget to my website or docs?
Yes. Add the embed snippet to any website or documentation platform that supports custom JavaScript, and configure its allowed domains in Settings. The widget answers from published knowledge-base articles, and visitors do not need an account.
Is answerLoops only for developer communities?
No. It can use your guides and FAQs to answer questions in art, crypto, course, membership, and general-interest communities, as well as developer communities. The answers depend on the documentation you provide.
How do I onboard an AI agent? (optional)
Start with the agent onboarding guide and connect your AI agent to your answerLoops workspace. Agents that support skills can use answerloops-operate for guided setup. Other compatible AI tools can connect through MCP or the REST API. Create an API key in Settings → API Keys and choose what your agent can access. For self-hosting, the answerloops-setup skill guides compatible agents through installation.
Can my own AI agents use answerLoops? (optional)
Yes. Every hosted plan includes MCP and REST API access for searching knowledge, reading FAQs and tickets, generating answers, and creating support tickets. Usage limits depend on your plan.
Get started
Try it with the questions your team gets every week
Add a few support articles and connect a channel, then review the replies before deciding what to automate.
Start a 14-day trial
A card is required. Cancel before the trial ends to avoid the subscription charge.
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