Consider answerLoops when
You want documentation-based answers across community channels, control over automatic replies, and the option to operate the AGPL-3.0 application yourself.
Product comparison
answerLoops vs Plain
Both products support community channels and AI-assisted support. Evaluate the workflow and deployment requirements rather than assuming Plain is limited to Slack or human-written replies.
Plain offers a B2B support workspace, AI assistants and agents, workflows, and APIs.
| Consideration | answerLoops | Plain |
|---|---|---|
| Channels | Discord, Slack, Discourse, Circle, GitHub, Telegram, email, Google Chat, and a website widget. | Slack, Microsoft Teams, Discord, email, chat, and a customer portal. |
| Answer workflow | An answer agent drafts from workspace knowledge, a review agent checks it, and automatic replies go out when enabled and above the configured threshold. | AI assistants and multiple agents work alongside people, with configurable workflows. |
| Knowledge | Shared knowledge from imported sources and promoted resolutions. | Connected knowledge and a knowledge base built from support conversations. |
Consider Plain when
You want a B2B support workspace with multiple AI agents, workflow automation, and an extensible API.
For answerLoops, compare the hosted plan limits and model costs, or review the self-hosting requirements.
Get started
Try it with the questions your team gets every week
Add a few support articles and connect a channel, then review the replies before deciding what to automate.
Start a 14-day trial
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View plans and model costs