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Architecture

How a question becomes a reviewed answer

answerLoops records the question, retrieves relevant knowledge, drafts a reply, and runs a separate AI review. Channel settings determine whether the reply posts automatically or waits for your team.

  1. 01 / Receive

    Keep the conversation attached

    A question becomes a help ticket with its channel and original message.

  2. 02 / Answer agent

    Draft from your knowledge

    answerLoops retrieves relevant docs and drafts a reply with its sources.

  3. 03 / Review agent

    A second AI agent checks the work

    A second agent checks source alignment and confidence. Your channel settings determine the next step.

Automatic reply

When enabled, qualifying answers post in the source channel.

Team review

Your team reviews, edits, or answers help tickets that need attention.

Save useful resolutions to the knowledge base so future drafts can use them.

Keep the conversation attached

Questions from connected channels become tickets in the same workspace.

  • The ticket identifies the source channel.
  • Category and priority help your team sort the queue.
  • Replies return to the conversation where the question started.

Retrieve relevant knowledge

The drafting step searches the knowledge available to the request.

  • Import documentation, files, GitHub content, and Notion pages.
  • Add reviewed resolutions to the knowledge base.
  • The public widget searches published knowledge.

Review before sending

A second AI pass checks the draft against the retrieved sources and assigns a confidence score.

  • Automatic replies must be enabled for the channel.
  • The score must meet the configured threshold.
  • Other drafts remain available for your team to review.

Maintain the source material

Your team decides which resolved answers should be reusable.

  • Review the explanation before promoting it to knowledge.
  • Update articles when product behavior changes.
  • Use knowledge-gap reports on Pro and Enterprise to identify missing documentation.

Continue in the documentation

Answer review settingsKnowledge baseAgent access

Get started

Try it with the questions your team gets every week

Add a few support articles and connect a channel, then review the replies before deciding what to automate.

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