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answerLoops
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Answer preparation

How answerLoops drafts and checks a reply

The answer agent retrieves your documentation and drafts a reply. The review agent checks that draft against its sources. Your channel settings decide whether a qualifying answer is sent or held for your team.

  1. 01 / Receive

    Keep the conversation attached

    A question becomes a help ticket with its channel and original message.

  2. 02 / Answer agent

    Draft from your knowledge

    answerLoops retrieves relevant docs and drafts a reply with its sources.

  3. 03 / Review agent

    A second AI agent checks the work

    A second agent checks source alignment and confidence. Your channel settings determine the next step.

Automatic reply

When enabled, qualifying answers post in the source channel.

Team review

Your team reviews, edits, or answers help tickets that need attention.

Save useful resolutions to the knowledge base so future drafts can use them.

Draft from your documentation

Import the material your team uses to answer support questions.

  • Connect documents, URLs, GitHub content, and Notion pages.
  • Search the same workspace knowledge across channels.
  • Review and update the sources as your product changes.

Check the proposed answer

The review agent compares the draft with the available evidence.

  • Configure a confidence threshold in the channel settings.
  • Test representative questions before enabling automation.
  • Keep questions needing judgment in the team queue.

Reply in the original conversation

Connect Discord, Slack, Discourse, Circle, GitHub, Telegram, email, Google Chat, and your website widget.

  • See incoming tickets in one queue.
  • Enable automatic replies per channel.
  • Review drafts when automatic replies are disabled or the score is too low.

Connect your own agents

Use MCP or the REST API to search knowledge, generate answers, and create tickets.

  • Choose the permissions for each API key.
  • Use the same workspace knowledge as channel support.
  • Follow the integration guide for client setup.

Continue in the documentation

See an exampleConfigure answer reviewConnect an agent

Get started

Try it with the questions your team gets every week

Add a few support articles and connect a channel, then review the replies before deciding what to automate.

Start a 14-day trial

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