Share the same sources
Connect your documentation and repository knowledge so both channels draw from the same material.
Use case
Answer support questions in Discord and GitHub
Receive Discord conversations and GitHub Issues or Discussions in one ticket queue. Draft replies from the documentation and knowledge your team maintains.
Reply where the question started
Send the answer to the original Discord conversation or GitHub thread.
Review uncertain answers
Check and edit drafts that do not qualify for automatic replies.
Reuse reviewed resolutions
Promote useful ticket answers into the knowledge base for future questions.
Set up your workflow
01
Connect both channels
Configure Discord and GitHub, then choose the conversations and repositories to monitor.
02
Test the answers
Ask representative questions and review the drafts against your documentation.
03
Choose reply settings
Enable automatic replies where appropriate. Other drafts stay in the team queue.
Setup questions
Can I use automatic replies?
Yes. Enable them per channel and configure the confidence threshold in the channel settings. They are off by default.
Can I add other channels?
Yes. Slack, Discourse, Circle, Telegram, email, Google Chat, and the website widget use the same workspace knowledge.
Get started
Try it with the questions your team gets every week
Add a few support articles and connect a channel, then review the replies before deciding what to automate.
Start a 14-day trial
A card is required. Cancel before the trial ends to avoid the subscription charge.
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