Search existing knowledge
Retrieve relevant knowledge-base articles and FAQs without maintaining a separate index.
MCP and REST API
An MCP server for your support knowledge
Connect an MCP-compatible client or use the REST API to search your knowledge base, generate reviewed answers, and create support tickets.
Generate a reviewed answer
Use the same drafting and AI-review steps as channel support.
Create a ticket
Give the support team a request to follow up when the agent needs human help.
Choose permissions
Select the scopes each API key needs when you create it.
Set up your workflow
01
Create a key
Open API Keys in Settings and select the required permissions.
02
Connect your client
Follow the MCP guide or the REST API reference for authentication and requests.
03
Test the workflow
Verify that the agent can retrieve the intended sources and create a ticket with enough context for your team.
Setup questions
Which tools are available?
The MCP guide documents search_kb, get_faq, get_tickets, create_ticket, and generate_answer.
Does this use separate knowledge?
No. Agent requests use the knowledge in the workspace associated with the API key.
Do generated answers count toward usage?
High-confidence standalone answers count toward the monthly automated-answer allowance. See the billing reference for the counting rules.
Get started
Try it with the questions your team gets every week
Add a few support articles and connect a channel, then review the replies before deciding what to automate.
Start a 14-day trial
A card is required. Cancel before the trial ends to avoid the subscription charge.
View plans and model costs